What should I do if the device fails to connect to Wi-Fi?

If if your device is not connecting to Wi-Fi or your app screen shows a message where the Wi-Fi connection is “null”:

  1. Check that your phone or tablet is connected to the Wi-Fi network where you plan to install your devices.
  2. If the device is failing to connect, select “Edit Parameters” and renter your password. If you entered your password incorrectly on the first attempt, this will resolve the issue.
  3. Quit and restart the installation. Close the mobile app and unplug your FreshAir1 from the wall. Wait ten seconds, then restart the installation.
  4. Make sure your Wi-Fi network meets our requirements. Click Here to view the list of network requirements.


If the Wi-Fi connection continues to fail, contact our support team and we will help to resolve the issue.

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