If if your device is not connecting to Wi-Fi or your app screen shows a message where the Wi-Fi connection is “null”:
- Check that your phone or tablet is connected to the Wi-Fi network where you plan to install your devices.
- If the device is failing to connect, select “Edit Parameters” and renter your password. If you entered your password incorrectly on the first attempt, this will resolve the issue.
- Quit and restart the installation. Close the mobile app and unplug your FreshAir1 from the wall. Wait ten seconds, then restart the installation.
- Make sure your Wi-Fi network meets our requirements. Click Here to view the list of network requirements.
If the Wi-Fi connection continues to fail, contact our support team and we will help to resolve the issue.