How can I prepare to install the devices?

When your order ships, there are a few things you can do to prepare:

1. Make sure you have:

  • Android Phone or Tablet (Version 4.4.2 or newer)
  • Screwdriver with interchangeable bit

2. Wi-Fi Network Details:

Please make sure you Wi-Fi network meets our requirements. Also, let us know if your Wi-Fi network has a login page or requires pre-approval for new devices. If you do not know, contact your IT Administrator. This will allow us to send you the MAC addresses for your devices to have them whitelisted before delivery.

3. Create a Customer Account

4. Download the FreshAir mobile app


Let us know if you have any questions. If you would like to schedule a call to discuss a plan for installation, please reach out to

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request